NDIS COMPLAINTS

We encourage you to advise us if you feel you have cause for complaint.

You should first raise it with Allcare Community Support management. We will address any complaint you may have fairly, promptly and in a confidential manner.

If there is a dispute which cannot be resolved locally or regionally, the dispute may be referred by you, the Client Representative or management to:

Darryn Keneally (CEO)

Phone: 08 8336 0066

Email: dkeneally@allcaresupport.org.au

In writing: Allcare Community Support 57 Darley Rd Paradise SA 5075

Please address to the CEO.

Complaints may also be referred to a number of services as set out below.

NDIS Quality and Safeguards Commission.

The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

Complaints can be made:

Online: You can submit a complaint through the Online Complaints Form.

They will respond to you during business hours; within 24 to 48 hours after

receiving your complaint.

If your matter is urgent, please free call 1800 035 544

For more details see: https://www.ndiscommission.gov.au/about/contact

By phone: 1800 035 544

Translating and Interpreting Service (TIS) – 131 450

Aboriginal Interpreter Service (AIS) – 1800 334 944

Kimberley Interpreting Service (KIS) – 08 9192 3981

For hearing or speech impaired TTY users phone 1800 555 677 then ask for 1800 951 822

For Speak and Listen users phone 1800 555 727 then ask for 1800 951 822

For Internet relay users connect to https://www.iprelay.com.au/call/index.aspx

and enter 1800 035 544

In writing: Address your letter to the National Disability Quality and Safeguard Commission:GPO

Box 210, Penrith, NSW 2750.

Feedback, comment and suggestions:

If you have any feedback, comments or suggestions please either:

Verbally – Call and speak to your co-ordinator or the Director.

In writing – Please use the feedback form below.